Patient Rights &Responsibilities at Home.

1. Overview & Family Representation

Every person receiving care from Tucker Home Healthcare LLC holds the rights described on this page in accordance with Ohio Department of Health home-health regulations and federal Conditions of Participation. Before your first service begins, our clinician provides a written copy of your Patient Bill of Rights and reviews it with you in plain, understandable language.

A spouse, adult child, legal guardian, health care power of attorney, or any representative you choose may exercise these rights on your behalf whenever you ask them to or when Ohio law authorizes them to act for you.

2. Dignity, Privacy & Respect in Your Home

Home care takes place in your personal living space. Our nurses, therapists, and aides are trained to honor the routines, cultural traditions, and privacy of your household at every visit:

• Respectful treatment: You have the right to be cared for with warmth, patience, courtesy, and respect at all times.
• Protection of personal property: Your home, furnishings, and personal belongings must be treated with care and respect.
• Freedom from harm: You have the absolute right to be free from verbal, mental, sexual, or physical abuse, neglect, corporal punishment, or financial exploitation/misappropriation of property.
• Equal access to care: Care is provided without discrimination of any kind. Read our full Non-Discrimination Notice.

3. Active Participation in Your Care Plan

Your care plan is built around your goals and your doctor’s directives — never a one-size-fits-all clinic schedule:

• Planning your care: You and your designated family members have the right to participate in developing, reviewing, and updating your plan of care, including both hourly and live-in schedules.
• Advance notice of services: Before care begins — and whenever a change is proposed — we explain which disciplines will visit (Registered Nursing, Physical Therapy, Home Health Aide, or Personal Care), how frequently visits are scheduled, and what each visit aims to accomplish.
• Knowing your care team: You have the right to know the full name, credentials, and supervising clinician of every person entering your home.
• Qualified professionals: All services are delivered by appropriately licensed, certified, or trained personnel who participate in ongoing employee in-service education.

4. Informed Consent, Refusing Care & Advance Directives

• Right to accept or decline: You may accept or refuse any specific treatment, medication assistance, or scheduled visit after we clearly explain the medical consequences of that decision.
• Advance directives: You have the right to formulate advance directives — such as a Living Will or Durable Power of Attorney for Health Care — and to have our clinical staff honor those directives in accordance with Ohio law.
• Transfer and discharge notice: You will be informed in advance of any planned transfer, discharge, or completion of services, except when an immediate change is required for your medical safety or emergency hospitalization.

5. Confidentiality of Medical Records & Financial Clarity

Your clinical record is strictly confidential. We share health information only with you, the family members you authorize, your ordering physicians, and as required for insurance billing or health regulation. You may request to inspect or amend your clinical record at any time; see our HIPAA Notice for full details.

Before care begins, we verify your benefits under Passport, Medicare, Medicaid, or Private Pay and explain in plain language what your plan is expected to cover and whether any out-of-pocket cost applies.

6. How to Voice a Concern or File a Complaint

You or your family may voice a question, complaint, or recommendation regarding a visit, schedule, or clinician at any time. Raising a concern will never result in retaliation, discrimination, or an interruption of the care you are entitled to receive.

• Tucker Home Healthcare Columbus Office: Call (614) 796-0939 (Monday – Thursday: 9:00 AM – 4:00 PM, with 24-hour nurse availability, 7 days a week), email Takar56@gmail.com, or write to 1305 Worthington Woods Blvd, Columbus, OH 43085. Our clinical leadership investigates every concern promptly and shares the resolution with you.
• Ohio Department of Health (ODH) Complaint Unit: Call 1-800-342-0553 or the Home Health Hotline at 1-800-669-3534, or email HCComplaints@odh.ohio.gov. Complaints may be filed anonymously.
• Medicare Beneficiaries: Call 1-800-MEDICARE (1-800-633-4227). Licensing inquiries may also be directed to the Ohio Board of Nursing or the State Medical Board of Ohio.

7. Patient & Family Responsibilities

To help our team provide safe, attentive care in your home, we ask patients and families to:

• Share accurate health history, current medications, hospital discharge notes, and doctor contact information.
• Notify our office promptly if your health condition, prescriptions, insurance coverage, or schedule needs change.
• Maintain a safe home environment for visiting nurses, therapists, and aides, including informing us of pets or household hazards.
• Treat visiting care team members with the same mutual courtesy and respect that we promise to bring into your home.